If you're having trouble updating your bike, please start by following the steps listed in these articles to ensure the Bluetooth connection between your phone and your bike is good and stable.
Firmware updates for Cowboy bikes are often released in batches, meaning that not all bikes receive the update simultaneously. This staged rollout ensures smooth delivery but may result in delays for some users depending on their rollout group.
Ensure you stay close to your bike and connect to it while performing the update.
Make sure your phone’s Bluetooth is turned on and that the Cowboy app is updated to avoid any connection issues impacting the update process.
It's helpful to do so even if you seem connected to your bike.
This helps ensure your bike is ready to receive updates as they become available during the batch rollout process.
If you are still struggling to perform the update, contact us via your Cowboy app, and our support team will do their best to help you.