To fix connection issues for all Cowboy models, we’ve prepared a step-by-step checklist to guide you through reconnecting your bike.
Short Term Solution
Cowboy 3 and Cowboy Classic/Cruiser/Cruiser ST owners: If you are without a phone or cannot connect and need to use your bike, please note that you can turn on your bike without the app via the Manual Unlock feature.
To do this, remove the battery with your key, wait 6 to 20 seconds, and push it back into the bike to kickstart the engine. Each bike has its own sweet spot, so if it does not work the first time, we advise you to try different timings.
Reconnect your iPhone to your Cowboy bike
To fix connection issues for all Cowboy models, we’ve prepared a step-by-step checklist to guide you through reconnecting your bike.
Step 1: Make sure you are only connected to one device.
It is important to ensure you are not already connected to your bike on another device. If you find that you are, then disable Bluetooth on the first device to free up the connection for the second one since the bike can only connect to one device at a time.
Go into your settings, tap Bluetooth, and click on the information icon next to COWBOY to remove it from your devices. (If you are asked to fill in a Passkey / PIN code when trying to connect, it will appear on your screen above the text box. If it doesn't, make sure you try ‘0000’ and ‘1234’ first before reaching out to our support team so they can provide you with your personal token.)
Step 2: Ensure your Phone and App are the latest version
Ensure you’re running the latest version of the Cowboy app. If a new release is available, go to the App Store and update your app.
Ensure your device is compatible with our app. On iOS, our latest app requires an iPhone SE (Gen 2) or newer and supports all the OS versions as of iOS 15. A former app version is still supported by iPhone 5S and up and OS versions from iOS 11. Do know that the former app version will have fewer features and will not receive any updates anymore.
Step 3: Check your phone settings
Make sure to update your iPhone.
Make sure you are next to your bike when trying to connect.
Switch your phone’s Bluetooth off and on again.
Check your iPhone is not in airplane mode or low battery mode as that can prevent some features from working.
Try to turn off other Bluetooth devices connected to your phone (for example, an Apple watch or Bluetooth speaker).
Force quit the app and open it again.
Make sure the Cowboy app has all the right permissions from your phone. You can check this by going into your iPhone's settings and scrolling down until you see “Cowboy.” Make sure all the permissions, such as Bluetooth and Location, are turned on.
Completely shut down your iPhone by holding the volume and power buttons down.
If still not connecting -> Uninstall and Reinstall the Cowboy app
Step 4: Check if the battery is charged.
Take the battery out of the bike and put it to charge. The LED light on the charger should turn red, indicating that the battery is charging. It will turn green when the battery is full. Reinsert the battery, let it sit in the bike for 6 hours (while it charges the communication module), and then try to connect again.
Step 5: Check on another device.
If all else fails, please try using another device. It can be another iPhone, iPad, or even an Android phone. This will help us determine where the problem lies.
Step 6: Restart your bike
Make sure you run the latest version of the app (at least 4.4.8 on Android and 4.4.6 on iOS)
Follow this link or open the Settings tab, then “Your Bike > Advanced > Restart my Bike”
Stand near your bike and click on “Restart my Bike”
Please contact your Cowboy team through the app chat if the issue persists.
We are happy to help you!
My phone asks for a Bluetooth pairing code. Where can I find this?
The Bluetooth pairing code is a 6-digit code that allows your phone to connect with your bike. It appears on your app when you connect with your bike. If you cannot see the Bluetooth pairing code, simply contact the team through the app and ask to speak with an agent who will provide you with the code.