If you're having trouble updating your bike, please start by following the steps listed in these articles to ensure the Bluetooth connection between your phone and your bike is good and stable.

Ensure you stay close to your bike and connect to it while performing the update.

It's helpful to do so even if you seem connected to your bike.
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If you are still struggling to perform the update, contact us via your Cowboy app, and our support team will do their best to help you.