If your Cowboy bike requires maintenance, Joule can assist with the maintenance process. You can contact Joule through their website, by email, or phone to schedule a repair. In most cases, Joule will handle the repair directly or refer you to a specialized repair center if needed.

For out-of-warranty repairs:

In the event of theft or vandalism:

For out-of-warranty repairs, you have several options:

If your bike is stolen or vandalized:

For any warranty-related issues, contact Cowboy directly at [email protected]. Cowboy covers warranty repairs and do not require the use of your o2o service budget.

For out-of-warranty repairs, you have the following options:

If you are unsure whether your case falls under warranty, feel free to contact us at [email protected] for further assistance.

You have several maintenance options:

For insurance claims involving bike damage:

Lease a Bike customers receive a yearly maintenance budget, which can range from €150 to unlimited, depending on your specific plan. Here are your options for maintenance:

For any warranty-related issues, customers need to contact Cowboy directly. Cowboy covers warranty repairs, and you will not need to use your Lease a Bike service package.

If your warranty has expired, you have several options:

For insurance claims related to bike damage:

UBike offers a Standard Service Pack, which is designed to provide you with a quality leasing experience. Key features include:

If your bike has been stolen, report the theft to UBike at [email protected] within 48 hours. You will need to provide:

Please note that we may ask for photos of the lock keys, battery, etc., later on. If this is your first theft, you may be eligible for a replacement bike as part of the standard service package.

If you’ve been in a bicycle accident, notify UBike within 48 hours by emailing [email protected]. To make a claim, provide the following:

Please note that cosmetic damage, such as scratches, is not covered. An excess of €50 will be applied.

You can theoretically perform maintenance on your Cowboy bike at any JobRad bike shop. However, not all shops may be willing to perform inspections on electric bikes.

Please note that Cowboy is not a JobRad maintenance partner, as we do not have a German VAT number, which prevents us from sending invoices to JobRad for services.

Alternatively, you can check which bike shops work with JobRad and which ones work with us at Cowboy here. If there is an overlap, you can visit that shop.

Maintenance is covered through our network of mein-dienstrad.de-recognized bike dealers. You can find the nearest dealer on our website [here](link to Cowboy dealers). For warranty issues, contact Cowboy customer service directly.

For out-of-warranty repairs, there are several options:

If your bike is stolen or vandalized, follow these steps:

You can find recognized bike dealers on mein-dienstrad.de's website, or check Cowboy's dealer network [here](link to Cowboy dealers).

For maintenance:

For out-of-warranty repairs:

If your bike is stolen or vandalized:

For any repairs, you can contact Company Bike through their portal. They provide a service where qualified bike mechanics come directly to you for maintenance. For smaller repairs, you can also visit a local bike shop, which is a convenient option for quick fixes.

If your Cowboy bike needs out-of-warranty repairs, you can handle this through Company Bike’s repair process. They will arrange for their service mechanics to assist or refer you to a local bike shop for the repair. Costs may vary depending on the repair type, but Company Bike ensures a smooth handling of the process.

Company Bike offers comprehensive theft and damage insurance as part of the leasing contract. If your bike is stolen or vandalized, you can file a claim directly with Company Bike, who will manage the replacement or repair process under the insurance policy.

Beetogreen focuses on facilitating long-term rentals and purchases, providing maintenance and support options.

For repairs, Beetogreen partners with service providers to help you maintain your bike. You can reach out to Beetogreen for guidance on warranty issues or out-of-warranty repairs, and they will assist in directing you to their authorized partners.

Beetogreen offers insurance options to protect your Cowboy bike. If your bike is stolen or damaged, the insurance will cover replacement or repairs. The specifics of the insurance package, including deductibles or requirements like approved locks, will depend on your leasing agreement with Beetogreen.

Hellorider customers have two options for maintenance:

First, report the theft to the police via politie.nl, stating that you are not the rightful owner. Hellorider will handle the details with the police, the leasing company, and the insurer. Be sure to include all requested information, such as a copy of the police report and photos of the keys, within 5 days.

When leasing through Leasefiets, maintenance is included in your fixed monthly fee. This fee covers not just maintenance but also insurance and roadside assistance. You can contact Leasefiets to find out the specifics of how and where to get your Cowboy bike serviced.

If your leased Cowboy bike is stolen, contact Leasefiets immediately. Since insurance is part of your monthly lease, they will guide you through the process of reporting the theft and filing a claim. Make sure to file a police report and submit any necessary documents to Leasefiets.

New Mobility Lease customers have two options for maintenance:

First, report the theft to the police via politie.nl, stating that you are not the rightful owner. New Mobility Lease will handle the details with the police, the leasing company, and the insurer. Be sure to include all requested information, such as a copy of the police report and photos of the keys, within 5 days.

If your Cowboy bike requires maintenance, JOOLL includes a service package with routine checks. JOOLL will come to your workplace or home to service the bike at 6, 18, and 30 months. If needed, you can upgrade to the ServicePLUS package, which covers additional wear-and-tear parts like tires and brake pads.

Contact JOOLL via [email protected], and they will arrange for your Cowboy bike to be repaired. For more comprehensive coverage, you can upgrade to the ServicePLUS package, which includes extra parts and labor for wear-and-tear repairs at no additional cost.

If your Cowboy bike is stolen or damaged in an accident, report the incident to the police and contact JOOLL. With their comprehensive insurance, they will replace the bike. You are required to ensure that the bike was locked with an insurance-approved lock.

You can theoretically perform maintenance on your Cowboy bike at any JobRad bike shop. However, not all shops may be willing to perform inspections on electric bikes.