What is Cowboy Circular?

Cowboy Circular is meant to offer a longer lifespan to our bikes by refurbishing the stock of used Cowboy 2 and Cowboy 3 bikes and selling them at a lower price, next to discontinued Cowboy 1 bikes that have never been used.

Where do Circular bikes come from?

The supply of Circular Cowboy 2 and Cowboy 3 bikes is fuelled by customers returning their bikes in the 30-day period or under warranty, test bikes from our Test ride network and Brussels Brand Store. All bikes are conscientiously refurbished by the service center. Circular Cowboy 1's have never been used.

What do I get when purchasing a bike via Cowboy Circular?

All Circular bikes are sold with a battery and a charger.

When purchasing a Circular Cowboy 2 or Cowboy 3, you will book a pick-up appointment in our Brussels Brand Store after the online payment of your order. We will welcome you to present the bike, and you will be able to inspect and test it. Our expert will help you in pairing your bike with your app and you will get the battery and the charger.

Which software features are available with Cowboy Circular bikes?

Cowboy 1 Circular: Find My Bike, Navigation, Trips history. There will most likely be no new firmware updates of the Cowboy 1 in the future.

Cowboy 2 Circular: Find My Bike, Navigation, Trips history, Auto unlock, Crash Detection. New firmware updates will be available.

Cowboy 3 Circular: Find My Bike, Navigation, Trips history, Auto unlock, Manual Unlock, Crash Detection. New firmware updates will be available.

Is there a warranty coming with the purchase of a Circular bike?

Yes, there is a 2-year warranty, more information here.

Can I subscribe to the Easy Rider insurance when purchasing a Circular bike?

No. Easy Rider is not available for Circular bikes at the moment.

Can I purchase a Circular bike via a referral link and get free mudguards?

No, Circular bikes can’t be purchased via the referral program, it only applies to new bike purchases. However, Circular bike users will be able to enjoy the rewards by referring friends themselves.

What is the return policy?

We offer a 30-days free return on Circular bikes. Regarding Cowboy 2 and Cowboy 3 models, the return has to be done by the customer at the Brussels Brand Store, no shipping possible.

Can I apply for subsidies when I order a Circular bike?

It depends on the kind of subsidy you want to apply for. You will receive an invoice of your purchase which will state 'Circular Cowboy 1' or 'Circular Cowboy 2' or 'Circular Cowboy 3'.

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