If you sell your bike to another owner, it’s easy to transfer digital ownership of the bike.

Here’s how:

  • If you have an Insurance, you need to cancel it. This insurance is personal and cannot be transferred. To do so, send an e-mail to [email protected] with a proof of sale, like a bank statement or e-mail conversation.

  • Instruct the new owner to create an account in the app.

  • Contact us through the app chat or send us an email to [email protected], using the email address linked to your bike, with the name and e-mail address of the new owner.
    We will manually re-assign the bike to the new owner via a simple, secure back-office change.

PS - It’s very important for you to send us the above email from the address that is linked to your bike, so that we can verify you are the current, rightful owner before we make the transfer of ownership.

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