If you sell your bike to another owner, it’s easy to transfer digital ownership of the bike.

Here’s how:

  1. Instruct the new owner to create an account in the app.
  2. Using the email address linked to your existing account, please send us an email to [email protected] with the following information:
    indicate that you are selling your bike to <give us his/her name> and,
    provide the new owner’s email address that they uses when setting up their account with Cowboy.

We will manually re-assign the bike to the new owner via a simple, secure back office change.

PS - It’s very important for you to send us the above email from the address that is linked to your existing account, so that we can verify you are the current, rightful owner of the bike before we make the transfer of ownership.

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