How do I change my password?
Follow this link in order to reset your password. You can add the email address linked to your bike and you will then receive a password retrieval email shortly after.
How do I connect my app to two different bikes?
It is currently only possible to connect one bike with one email address. To use another bike on your app, please log out of your app and sign up using another email address. Then, you can switch from one bike to another by logging out from one email address and signing in with the other, depending on which bike you would like to use.
Can I use my bike with another email address?
Each bike is linked with one email address.
If your email address has changed, please contact us so that we can securely change it.
How can I share my bike with someone else?
You can easily share your bike with friends or family. To do this, they simply need to download the app and log in with your email address and password. A bike can only be connected to one account, so be careful not to create a new one.
One important point to remember is that only one person can be connected to the bike via Bluetooth at a time. To ensure the Bluetooth connection works, you must disconnect the currently connected phone before connecting a new one. Make sure to log out from one phone before using another.
If you own a Cowboy 3 or later model, you can also give your friend or family member one of your battery keys so they can use your bike's manual unlock.
Can I use another phone to connect to my bike?
You can definitely use another phone to connect with your bike. You can download the Cowboy App on the other phone and log in using your credentials. We suggest first logging out from the device to ensure a smooth connection on the other phone.
I already own a Cowboy bike and just received a new one. How do I connect to the new bike?
Please contact the team to ensure all the data and potential insurance / Cowboy Care contracts are securely transferred to your new bike.
If you don't have an insurance or Cowboy Care contract linked to your bike, you can unlink your current bike from your email address in the Cowboy App. Simply click on Settings (3rd button) > More information > Unlink this bike from my account.
How do I resell my bike to someone else but keep my data?
Head to the Settings tab of the app
Scroll to the Your Bike section, and Tap Advanced
Click on Unlink this bike from my account
You'll then receive email instructions to forward to the new bike owner so they can use your bike. Note that they'll not be able to see all your personal data, such as the rides you've done with the bike. With this method, you'll keep all your data. So, if one day you buy a brand new Cowboy bike, you'll still see the rides you made with your former bike.
I want to delete my account permanently. What should I do?
Head to the Settings tab and click on your account
Tap on Delete account at the bottom of the screen
Confirm you really want to delete your account and lose all your data permanently
Watch out: Your data, including your rides and achievements, will be permanently deleted. This action cannot be undone. However, you will still receive email instructions on how to access the bike again.