Bicycle theft is a problem we want to tackle at Cowboy. Two main features have been included in the App to prevent it.

Digital key  

You are the only person who can turn on the electrical assistance of your bike through the App. Each bike is linked to a unique account on the App.

Find My Bike

If your bike is stolen, you can use the Find My Bike function in the app to locate where your bike is. The Cowboy bike comes equipped with a SIM card, enabling GPS location.

  • The Cowboy bike is tracked using a GPS. 

  • The position is really precise (i.e. within a few meters) and allows to quickly find the bike back. 

  • If the bike is inside a building our customers can use the built-in Bluetooth scanner to know how close they are from the bike. 

  • This scanner acts as a "hot or cold" interface and is super simple to use.

Will the bike always send a position?

Cowboy’s mission is to give you access to as much data as possible to enable you to find your bike back. Unfortunately we can’t guarantee, due to inherent technology limitations, the ability to trace your bike under all conditions. If your bike is in an area without cellular network coverage, it will not be able to send its position. Getting theft insurance is the best way to be 100% at ease in case of theft.

How often does it send a position?

If your bike has a good cellular connection you will receive a new location every 15 minutes if your bike is on the move. Movement is detected by the accelerometer in the bike. When it stays in one position you will receive a notification every 5 hours, this is to save battery.

Theft Alerts (Cowboy insurance exclusive)

Customers with a Cowboy insurance can also enjoy the theft detection notifications. When your phone is out of range from the bluetooth signal of the bike, you will be notified when your bike is being moved. The function starts working 2 minutes after you locked your bike. When the notification is sent, you will automatically be asked to turn on the ‘Find my bike’ function so you can start tracking your bike. This theft alert will help you to act even faster.

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