Payment methods
Eva from Cowboy avatar
Written by Eva from Cowboy
Updated yesterday

Which payment methods can I use to place my order?

We accept debit and credit cards, as well as PayPal as digital payment methods. Our website also offers the possibility to pay by bank transfer for countries in the Eurozone. Kindly note that we cannot split the payment between two different payment methods.

In Belgium, we have an agreement with the collaborative credit website Mozzeno. You just need to fill in a form on their website to apply for a loan 👌

You can also spend your Modalizy mobility budget with us.

Also in Belgium, as well as in Germany, Italy, Spain, The Netherlands, Luxembourg and Austria, you can pay in installments with Splitit. This way you own the bike in several payments, spread out over 6 months. There are no fees with this option.

Please be aware of how Splitit works: On the credit card you will use to place the order, the full amount of the purchase will be reserved (= "blocked") on your card, and each month, only one installment will actually be deducted from the account linked to your credit card. The following month, the full amount minus the installment you already paid will be reserved on your card, etc., until the full amount has been paid.

In Germany and Austria, you can use Klarna to pay in multiple installments. With Klarna, you can choose to pay within 6, 12, or 24 months or split the payment into more flexible intervals. Note that some fees may apply. To use this, go to the German Cowboy website and simply select Klarna as your payment method. We hope to extend this option to the Netherlands soon as well.

In France, you can pay in multiple installments by selecting Alma as the payment option. With Alma, you pay 4 times within 3 months with no extra fee. Simply, go to the French Cowboy website and select Alma as the payment method. You can find the terms & conditions here.

In the UK or US we do not yet have these offers available but we are working on expanding our range of partnerships in the future. 

Don’t forget that governments and local financial institutions often also offer significant loans and subsidies for the purchase of electric bikes. It's well worth reading our related FAQ to see what you may be entitled to in your country.

Remember, borrowing money also costs money.

Is it possible to use Ecocheques to pay my bike?

Unfortunately, it is not possible to use ecocheques as a payment method.

Can I place an order with more than one bike?

If you would like to purchase several bikes to be delivered to the same address, please get in touch with our team through the chat on our website. Kindly note that each bike delivery will come with its own delivery costs, if applicable.

I have an issue when placing the order, what should I do?

There may be different reasons why the payment does not work. Please first check the following steps:

  • Make sure the balance of your card / account is high enough to cover the price of the full order;

  • Make sure that the limit on your payment method is high enough for the payment (kindly check this directly with your card/account provider);

  • If you are using an installment method, please make sure that you are not adding Cowboy Care in your order, since Cowboy Care cannot be purchased through installments. If you would like to order your bike in installments and add Cowboy Care to your order, please place your order without Cowboy Care and purchase it separately afterwards through your Cowboy App.

If the payment issue still persists, please try to:

  • Place the order from a private window (also called "incognito window") on your browser and/or;

  • Place the order from another browser altogether, ideally also in a private window.

Should the issue still persist, please get in touch with the Cowboy Team through the chat on our website.

Can I buy a voucher to offer a bike to someone?

It is currently not possible to purchase a voucher to offer a bike to someone else.

Did this answer your question?