How will I know if I have this issue?
Your seat post will slip down despite the screws being OK and tightened.
What causes this issue?
The seat clamp can become soft over time because of frequent saddle adjustments.
Is this issue covered by warranty?
Where to have this issue fixed?
Once you confirm your issue with us via your Cowboy app, we will ship the parts to you. After receiving them, it's quickest to visit your local bike shop, where they can fix it in just a few minutes. If you are handy, you can also try to fix it yourself.
Bike shop: To easily and quickly fix this issue, we recommend visiting your local bike shop and sharing the instructions below.
Self-Repair: You can check out the video tutorials, and if you are handy, try them yourself!
Spare Parts Required
Seat clamps are available via our Cowboy support team. Reach out to us via the app.
Tools Required
4mm Allen Key (Provided in the Cowboy tools box)
Security 4mm Allen Key
Repair Instructions
(You can share these instructions with your local bike shop)
Remove and replace the seat clamp using this tutorial