How will I know if I have this issue?
Your seat post will slip down despite the screws being OK and tightened.
What causes this issue?
The seat clamp can become soft over time because of frequent saddle adjustment.
Is this issue covered by warranty?
Where to have this issue fixed?
Once you have confirmed your issue with us via your Cowboy app, we will ship you the parts. Once you have received them, it's quickest to visit your local bike shop who will be able to fix this in a few minutes. You can also try yourself, if you are handy!
Bike shop: We recommend visiting your local favourite bike shop to easily and quickly fix this issue, sharing the instructions below.
Self Repair: You can check out the video tutorials and if you are handy, try them yourself!
Spare Parts Required
Seat clamps are available via our Cowboy support team, reach out to us via the app)
Tools Required
4mm Allen Key
Repair Instructions
(You can share these instructions with your local bike shop)
Remove and replace the seat clamp using this tutorial