How will I know I have this issue?
The seat clamp screws behind the battery are worn, making the up/down adjustment of the seat post difficult or impossible.
What causes this issue?
The screw wears over the lifetime of the bike
Is this issue covered by warranty?
Where to have this issue fixed?
Once you have confirmed your issue with us via your Cowboy app, we will ship you the parts. This issue is not specific to Cowboy bikes, so it's quickest to visit your local bike shop who will be able to fix this in a few minutes.
Bike shop: We recommend visiting your local favourite bike shop to easily and quickly fix this issue, sharing the instructions below.
Self Repair; This is an easy one to fix, once you've ordered the screws!
Spare Parts Required
Seat clamp screws and clamps are available via our Cowboy support team, reach out to us via the app)
Tools Required
4mm Allen Key
Repair Instructions
(You can share these instructions with your local bike shop)
Remove and replace the seat clamp screws using this tutorial