What causes this issue?
The headset has two bearings, which can get dusty or damaged over time.
How do I know I have this issue?
When turning the handlebar from side to side or applying pressure on it (e.g., pushing the bike forward with the front brake engaged), you will hear a noise from the front fork area.
Is this issue covered by warranty?
How to fix it?
This issue is specific to Cowboy bikes, and you can either book a service appointment with a Cowboy-trained technician or visit a local bike shop using the tutorial linked below.
*Recommended - Cowboy Trained Technician: Once you have confirmed the diagnosis via the app, you can book in with a Cowboy-trained technician.
Bike shop: You can also visit your local favourite bike shop to easily and quickly fix this issue, sharing the instructions below.
Self-repair: If you are handy, you can check the videos below and try it out yourself.
What spare parts are needed?
If required, headset bearings can be ordered through our Cowboy service team. Contact us via the app.
What tools are needed?
3mm Allen Key (provided in the Cowboy toolbox)
4mm Allen Key (provided in the Cowboy toolbox)
5mm Allen Key (provided in the Cowboy toolbox)
8mm Allen Key
Torx 25 Key
Grease
Repair Instructions
(If you are visiting a bike shop, you can show these instructions to them)
Please find a video tutorial here.