What causes this issue?
There are two bearings in the headset, which can get dusty or damaged over time.
How do i know i have this issue?
You will hear a noise from the front fork area, when turning the handlebar from side to side or applying pressure on it (e.g. pushing the bike forward with the front brake engaged).
Is this issue covered by warranty?
How to fix?
This issue is specific to Cowboy bikes, and you can either book a service appointment with a Cowboy trained technician, or visit a local bike shop with the tutorial linked below.
*Recommended - Cowboy Trained Technician: Once you have confirmed the diagnosis via the app, you have the option to book in with a Cowboy trained technician.
Bike shop: You can also visit your local favourite bike shop to easily and quickly fix this issue, sharing the instructions below.
Self repair: If you are handy, you can check the videos below and try it out yourself.
What spare parts are needed?
If required, headset bearings can be ordered via our Cowboy service team, reach out to us via the app.
What tools are needed?
3mm Allen Key (provided in the Cowboy toolbox)
4mm Allen Key (provided in the Cowboy toolbox)
5mm Allen Key (provided in the Cowboy toolbox)
8mm Allen Key
Torx 25 Key
Grease
Repair Instructions
(If you are using a bike shop, you can show these instructions to them)
Please find a video tutorial here.