How do i know i have this issue?
Your pedals will be misaligned, or your crank arms or pedals have become loose. They may become loose enough that they fall off.
Additionally, the thread on your pedal screws will be worn/damaged, so that you cannot adjust the pedals yourself.
What causes this issue?
This happens when the pedals are installed incorrectly - e.g. installing the left pedal on the right crank and vice versa.
Is this issue covered by warranty?
Where to have this issue fixed
This issue is not specific to Cowboy bikes, so the quickest and easiest way to get this fixed is with your local bike shop.
Once you have confirmed your issue with us via your Cowboy app, we will ship you the parts and you can visit your local bike shop with the instructions below.
Spare Parts Required
Once you have confirmed your issue with us via your Cowboy app, we will ship you these parts.
Crank arms
Spindle bolt
If required, pedal set.
Tools Required
8mm Allen key
Repair Instructions
(You can share these instructions with your local bike shop)
Step 1: If it's the first time, tighten the crank arm to 35-45Nm.
Step 2: Replace the crank using this tutorial