How do I know I have this issue?
Your crank arm will be coming loose, typically on the non-drive side. It will typically get wobbly, and then it can also fall off in extreme cases.
What causes this issue?
Over time, the crank arm may come loose. In some cases, this can also be caused by incorrect assembly.
Is this issue covered by warranty?
Where to fix your bike
We will ship the parts once you have confirmed your issue with us via your Cowboy app. Once you have received them, you can stop by your local bike shop, which can do this for you easily.
Local Bike Shop: We recommend visiting your local bike shop to fix this issue easily and quickly.
Self-repair: If you are handy, you can check the videos below and try it out yourself.
Spare Parts Required
Once you have confirmed this as your issue, we will send you an email to confirm the shipment of the following parts:
Crank arms
Spindle bolt
Tools Required
8mm Allen key
Repair Instructions
(You can share these instructions with your local bike shop)
Step 1: If it's the first time, tighten the crank arm to 45Nm.
Step 2: Replace the crank using this tutorial