How do i know i have this issue?
Your pedals will be misaligned, or your crank arms or pedals have become loose. They may become loose enough that they fall off.
Additionally, the thread on your pedal screws will be worn/damaged, so that you cannot adjust the pedals yourself.
What causes this issue?
This happens when the pedals are installed incorrectly - e.g. installing the left pedal on the right crank and vice versa.
Is this issue covered by warranty?
Where to have this issue fixed
This issue is not specific to Cowboy bikes, so once you have received your parts, it's quickest to visit your local bike shop who will be able to fix this in a few minutes.
Local Bike shop: We recommend visiting your local favourite bike shop to easily and quickly fix this issue, sharing the instructions below.
Spare Parts Required
Once you have confirmed this as your issue, we will send you an email to confirm the shipment of the following parts;
Crank arms
Spindle bolt
If required, pedal set (not normally needed)
Tools Required
Crank Puller - your local bike shop will have this.
6mm Allen key - available in your Cowboy accessory pack or any hardware store.
Repair Instructions
You can share these instructions with your local bike shop
Step 1: If it's the first time this happens, tighten the crank arm to 35-45Nm.
Step 2: Replace the crank using this tutorial