How do i know i have this issue?
You will hear a constant 'creaking noise' from the bottom of the bike as you pedal.
To confirm that this is the correct issue, the noise should be present when removing the belt and spinning the pedals.
What causes this issue?
Usually, this issue comes from come from one/multiple screws of the BB that aren't correctly tightened and/or don't have Loctite on them, probably the drive-side screws (hidden behind the front sprocket).
Is this issue covered by warranty?
Where to fix your bike
Once you have confirmed your issue with us via your Cowboy app, we will ship you the parts and you can either book in to a Cowboy Certified Bike shop with the link we will send you, or you can visit your local bike shop with the instructions below.
Cowboy Certified Bike Shop: If you are near a Cowboy Certified Bike Shop, Check our map here
Local Bike shop: We recommend visiting your local favourite bike shop to easily and quickly fix this issue. Just ask them to check your brake calipers, pads and discs and show them the instructions below.
Self repair: If you are handy, you can check the videos below and try it out yourself.
Spare Parts Required
Once you have confirmed this as your issue, we will send you an email to confirm the shipment of the following parts;
Bottom Bracket
Bottom Bracket housing.
What tools are needed?
5mm Allen Key
Pin Spanner
Repair Instructions
Replace the bottom bracket and bottom bracket housing with this tutorial