How do I know I have this issue?
You will hear a constant 'creaking noise' from the bottom of the bike as you pedal.
To confirm this is the correct issue, the noise should be present when removing the belt and spinning the pedals.
What causes this issue?
Usually, this issue comes from come from one/multiple screws of the BB that aren't correctly tightened and/or don't have Loctite on them, probably the drive-side screws (hidden behind the front sprocket).
Is this issue covered by warranty?
Where to fix your bike
Once you confirm your issue with us via your Cowboy app, we will ship you the parts. Then, you can either book a Cowboy Certified Bike shop with the link we send you or visit your local bike shop using the instructions below.
Cowboy Certified Bike Shop: If you are near a Cowboy Certified Bike Shop, Check our map here
Local Bike Shop: To fix this issue easily and quickly, we recommend visiting your local bike shop. Ask them to check your brake calipers, pads, and discs, and show them the instructions below.
Self-repair: If you are handy, you can check the videos below and try it out yourself.
Spare Parts Required
Once you have confirmed this as your issue, we will send you an email to confirm the shipment of the following parts:
Bottom Bracket
Bottom Bracket housing.
What tools are needed?
5mm Allen Key
Pin Spanner
Repair Instructions
Replace the bottom bracket and bottom bracket housing with this tutorial.