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The connection between the bike and the app is established via Bluetooth. When Bluetooth is not activated on your phone, the app automatically asks you to switch it on to connect to your bike.

Do you have an issue with connecting your bike and the app? Have a look <a href="http://help.cowboy.com/en/articles/3322419-i-have-an-android-and-i-can-t-connect-to-my-bike-what-can-i-do">here</a> for iPhone and <a href="http://help.cowboy.com/en/articles/3322419-i-have-an-android-and-i-can-t-connect-to-my-bike-what-can-i-do">here</a> for Android.

How is the connection between the bike and the app established?

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