Can I activate a second-hand Cowboy bike?
Yes. A second-hand bike can only be activated if the previous owner has unlinked it from their Cowboy account. Make sure this is done before you complete the purchase.
What should I check before buying a second-hand Cowboy bike?
Always verify that the seller has unlinked the bike and ask for a valid proof of purchase. Without these, you may not be able to activate or use the bike.
Why is unlinking important?
Unlinking confirms that the bike is no longer tied to the previous owner’s Cowboy account. If this step is missing, Cowboy cannot transfer ownership or activate the bike.
Can Cowboy refuse to activate a second-hand bike?
Yes. Cowboy may request information to verify lawful ownership. If ownership or unlinking cannot be confirmed, Cowboy may refuse activation, transfer, or support.
Is Cowboy responsible for issues with second-hand purchases?
No. Cowboy is not responsible for any problems, disputes, or losses linked to second-hand purchases made outside Cowboy’s official sales channels.
What if the bike I bought turns out to be stolen?
If a bike is reported or suspected to be stolen, Cowboy may notify the lawful owner and cooperate with law enforcement. Cowboy will not share your personal data with the previous owner unless legally required to do so.