Frame Number
Your frame number (also called the serial number) is the unique physical identifier of your bike.
You’ll find it underneath the bike, just below the bottom bracket. There should also be a sticker with a QR code and a code starting with CBFM (CowBoy FraMe) or FM (FraMe).
Once your bike is activated in the app, you can also view the frame number in your app settings: Settings → Advanced → Serial Number
Example: CBFM18A00967
MAC Address
The MAC address (Media Access Control address) is the unique digital identifier of your bike.
You’ll find the MAC address printed on a wrap on the frame of your new bike. It is also provided on a sticker attached to your User Guide.
Once your bike is activated in the app, you can also view the MAC address in your app settings: Settings → Advanced → MAC Address
Example: F7:0B:04:08:78:28