What causes this issue?
The belt can have low tension, resulting in it slipping off.
Is this issue covered by warranty?
Where to fix your bike
This issue is not specific to Cowboy bikes, and you do not need spare parts, so it's quickest to visit your local bike shop who will be able to fix this in a few minutes.
Self Repair: You can check out the video tutorials and if you are handy, try them yourself!
Bike shop: We recommend visiting your local favourite bike shop to easily and quickly fix this issue, sharing the instructions below.
Cowboy Certified Bike Shop: If you are near a Cowboy Certified Bike Shop, you can also drop in there. Check our map here
Tools Required
Pin Spanner (available in your Cowboy accessory kit, or here, or any good bike tool shop)
Repair Instructions
(You can share these instructions with your local bike shop)
Remove and replace the belt using this tutorial (note, the title is about removing the rear rack, but the content includes the belt removal)
Tighten the belt using this tutorial