What is Cowboy Care?
Cowboy Care is an all-inclusive maintenance service at your door to keep your bike in perfect shape.
More information can be found on our website here. Just scroll down to get to the FAQ and Terms and Conditions section.
How can I subscribe to Cowboy Care?
To subscribe to Cowboy Care, you can simply purchase it through the app in the "Subscription" part. You will then be able to book an appointment through your App directly.
How do I cancel my Cowboy Care subscription?
If you have not used your Cowboy Care Service and that you are still within the 14-day period after purchase, you can simply request a cancellation of your subscription by filling out this form by clicking on the following link: https://airtable.com/shrLrvFneQbj8KCqR
If you have used your Cowboy Care subscription already and/or are outside of the 14-day period after your activated Cowboy Care, I'm afraid that we will not be able to refund the service. Your subscription will therefore continue until the end of the subscription period, exactly one year after the activation date of Cowboy Care.
If you would like to cancel the renewal of your Cowboy Care subscription, then you can easily do so by clicking on the allocated button in your app, in the Subscriptions part when checking your Cowboy Care subscription. By doing this, your subscription will be available until the end of the subscription period, but the automatic renewal will be cancelled.
Where do you offer the Cowboy Care service?
I live in [city], can I purchase Cowboy Care?
The only current cities where we offer Cowboy Care are the following: Brussels, Ghent, Antwerp, Berlin, Cologne, Dusseldorf, Frankfurt, Munich, Hamburg, Paris, London, Utrecht, Amsterdam and Rotterdam.
Here is also a list of the zip codes where we currently offer Cowboy Care. If you live, or can bring your bike to, any of those zip codes, then you are eligible to subscribe to Cowboy Care:
Brussels | 1000, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1120, 1130, 1140, 1150, 1160, 1170, 1180, 1190, 1200 |
Ghent | 9030, 9031, 9032, 9040, 9041, 9042, 9000, 9050, 9051, 9052 |
Antwerp | 2000, 2018, 2020, 2030, 2050, 2140, 2060, 2100, 2170, 2600 |
Berlin | 10115, 10117, 10119, 10178, 10179, 10247, 10315, 10317, 10318, 10319, 10365, 10367, 10369, 10405, 10407, 10409, 10435, 10437, 10439, 10551, 10553, 10555, 10557, 10559, 10585, 10587, 10589, 10623, 10625, 10627, 10629, 10707, 10709, 10711, 10713, 10715, 10717, 10719, 10777, 10779, 10781, 10783, 10785, 10787, 10789, 10823, 10825, 10827, 10829, 11011, 12043, 12045, 12047, 12049, 12051, 12053, 12055, 12057, 12059, 12099, 12101, 12103, 12105, 12107, 12109, 12157, 12159, 12161, 12163, 12165, 12167, 12169, 12203, 12205, 12207, 12209, 12247, 12249, 12277, 12279, 12305, 12307, 12309, 12347, 12349, 12351, 12353, 12355, 12357, 12359, 12435, 12437, 12439, 12459, 12487, 12489, 12524, 12526, 12527, 12555, 12557, 12559, 12587, 12589, 12619, 12621, 12623, 12627, 12629, 12679, 12681, 12683, 12685, 12687, 12689, 13051, 13053, 13055, 13057, 13059, 13086, 13088, 13089, 13125, 13127, 13129, 13156, 13158, 13159, 13187, 13189, 13347, 13349, 13351, 13353, 13355, 13357, 13359, 13403, 13405, 13407, 13409, 13435, 13437, 13439, 13465, 13467, 13469, 13503, 13505, 13507, 13509, 13581, 13583, 13585, 13587, 13589, 13591, 13593, 13595, 13597, 13599, 13627, 13629, 14050, 14052, 14053, 14055, 14057, 14059, 14089, 14109, 14129, 14131, 14163, 14165, 14167, 14169, 14193, 14195, 14197, 14199 |
Cologne | 50667, 50668, 50670, 50672, 50674, 50676, 50677, 50678, 50679, 50733, 50735, 50737, 50739, 50765, 50767, 50769, 50823, 50825, 50827, 50829, 50858, 50859, 50931, 50933, 50935, 50937, 50939, 50968, 50969, 50996, 50997, 50999, 51061, 51063, 51065, 51067, 51069, 51103, 51105, 51107, 51109, 51143, 51145, 51147, 51149 |
Dusseldorf | 40210, 40211, 40212, 40213, 40215, 40217, 40219, 40221, 40223, 40225, 40227, 40229, 40231, 40233, 40235, 40237, 40239, 40468, 40470, 40472, 40474, 40476, 40477, 40479, 40489, 40545, 40547, 40549, 40589, 40591, 40593, 40595, 40597, 40599, 40625, 40627, 40629 |
Frankfurt | 60306, 60308, 60310, 60311, 60313, 60314, 60316, 60318, 60320, 60322, 60323, 60325, 60326, 60327, 60329, 60385, 60386, 60388, 60389, 60431, 60433, 60435, 15230, 15232, 15234, 1523660437, 60438, 60439, 60486, 60487, 60488, 60489, 60528, 60529, 60549, 60594, 60596, 60598, 60599, 65929, 65931, 65933, 65934, 65936 |
Munich | 80331, 80333, 80335, 80336, 80337, 80339, 80469, 80538, 80539, 80634, 80636, 80637, 80638, 80639, 80686, 80687, 80689, 80796, 80797, 80798, 80799, 80801, 80802, 80803, 80804, 80805, 80807, 80809, 80933, 80935, 80937, 80939, 80992, 80993, 80995, 80997, 80999, 81241, 81243, 81245, 81247, 81249, 81369, 81371, 81373, 81375, 81377, 81379, 81475, 81476, 81477, 81479, 81539, 81541, 81543, 81545, 81547, 81549, 81667, 81669, 81671, 81673, 81675, 81677, 81679, 81735, 81737, 81739, 81825, 81827, 81829, 81925, 81927, 81929 |
Hamburg | 20038, 20095, 20097, 20099, 20144, 20146, 20148, 20149, 20249, 20251, 20253, 20255, 20257, 20259, 20354, 20355, 20357, 20359, 20457, 20459, 20535, 20537, 20539, 21029, 21031, 21033, 21037, 21039, 21073, 21075, 21077, 21079, 21107, 21109, 21129, 21147, 21149, 22041, 22043, 22045, 22047, 22049, 22081, 22083, 22085, 22087, 22089, 22111, 22115, 22117, 22119, 22143, 22145, 22147, 22149, 22159, 22175, 22177, 22179, 22297, 22299, 22301, 22303, 22305, 22307, 22309, 22335, 22337, 22339, 22359, 22391, 22393, 22395, 22397, 22399, 22415, 22417, 22419, 22453, 22455, 22457, 22459, 22523, 22525, 22527, 22529, 22547, 22549, 22559, 22587, 22589, 22605, 22607, 22609, 22761, 22763, 22765, 22767, 22769 |
Paris | 75000, 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75010, 75011, 75012, 75013, 75014, 75015, 75016, 75017, 75018, 75019, 75020, 75116 |
London | E2, E8, E9, E14, E15, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, NW1, NW2, NW3, NW5, NW6, NW8, NW10, SE1, SE5, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW2, SW6, SW8, SW12, SW14, SW15, W1, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, W2, W3, W4, W5, W6, W8, W11, W13, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R |
Utrecht | 3500, 3501, 3502, 3503, 3504, 3505, 3506, 3507, 3508, 3509, 3510, 3511, 3512, 3513, 3514, 3515, 3516, 3517, 3518, 3519, 3520, 3521, 3522, 3523, 3524, 3525, 3526, 3527, 3528, 3529, 3530, 3531, 3532, 3533, 3534, 3535, 3536, 3537, 3538, 3539, 3540, 3541, 3542, 3543, 3544, 3545, 3546, 3547, 3548, 3549, 3550, 3551, 3552, 3553, 3554, 3555, 3556, 3557, 3558, 3559, 3560, 3561, 3562, 3563, 3564, 3565, 3566, 3567, 3568, 3569, 3570, 3571, 3572, 3573, 3574, 3575, 3576, 3577, 3578, 3579, 3580, 3581, 3582, 3583, 3584, 3585, 3586, 3587, 3588, 3589, 3590, 3591, 3592, 3593, 3594, 3595, 3596, 3597, 3598, 3599 |
Amsterdam | 1000, 1001, 1002, 1003, 1004, 1005, 1006, 1007, 1008, 1009, 1010, 1011, 1012, 1013, 1014, 1015, 1016, 1017, 1018, 1019, 1020, 1021, 1022, 1023, 1024, 1025, 1026, 1027, 1028, 1029, 1030, 1031, 1032, 1033, 1034, 1035, 1036, 1037, 1038, 1039, 1040, 1041, 1042, 1043, 1044, 1045, 1046, 1047, 1048, 1049, 1050, 1051, 1052, 1053, 1054, 1055, 1056, 1057, 1058, 1059, 1060, 1061, 1062, 1063, 1064, 1065, 1066, 1067, 1068, 1069, 1070, 1071, 1072, 1073, 1074, 1075, 1076, 1077, 1078, 1079, 1080, 1081, 1082, 1083, 1084, 1085, 1086, 1087, 1088, 1089, 1090, 1091, 1092, 1093, 1094, 1095, 1096, 1097, 1098, 1099 |
Rotterdam | 3000, 3001, 3002, 3003, 3004, 3005, 3006, 3007, 3008, 3009, 3010, 3011, 3012, 3013, 3014, 3015, 3016, 3017, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3035, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3069, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3077, 3078, 3079, 3080, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3092, 3093, 3094, 3095, 3096, 3097, 3098, 3099 |
If your city is not covered by Cowboy Care yet, we will do our very best to expand this service as quickly as possible.