When it comes to locking and unlocking your Cowboy bike, you have various options to suit your daily rhythm. Check out the ways to lock and unlock your particular model.
Cowboy 3, Cruiser, Cruiser ST, Classic
You can unlock the Cowboy 3 / Cowboy Cruiser/ST/Classic /Cowboy 4/ST in all the ways listed here:
App Unlock
This method lets you turn on the bike in the Cowboy app. Press and hold the unlock icon to see the bike spring into life. You're now in the right place to plan your route, turn on your lights, and adjust your ride settings directly in the app.
Siri Unlock
With Siri activated on your iPhone, the bike is ready to ride at your command – using just your voice. Learn more.
Manual Unlock
We designed this feature as the ultimate fallback. If you forgot your phone or its battery just died, turn the key, remove the battery, and push it back within 10 seconds to kickstart the engine.
With the 4.22.0 update, Manual Unlock now uses the bike's LEDs to indicate when the battery is disconnected. It also displays a 10-second countdown for reconnection, making the process clearer and more responsive. If you see the LEDs on your bike light up when you remove your battery, it is therefore absolutely normal.
If the countdown doesn't show, ensure that your Find My Bike feature is turned off. To turn Find My Bike off, simply click on the top right button in the Find My Bike feature.
You can rest easy—it’s totally secure, as only you can remove the battery using your unique battery key. As an extra security measure in case of theft, you can always deactivate Manual Unlock by toggling ‘Find My Bike’ in the app.
We also ensured that your bike lights always start up when manually unlocking the bike.
That said, connectivity is at the core of the Cowboy's design. Connecting via the app is essential for installing the latest firmware updates and receiving maintenance advice specific to your bike straight from the Cowboy team. The preferred way to wake up the bike is to use the Auto Unlock feature or a Siri voice command.
Locking
Once you finish your trip, you can click on the lock icon on your app to lock your bike.
You can use Auto Lock to turn off your bike automatically when you walk away from it. Your bike will lock itself within just a few seconds from when you get sufficiently away from it. If you lose the Bluetooth connection to your bike and it can’t sense you walked away, it will automatically lock itself after 5 minutes of inactivity. We use multiple sensors to confirm you’re not using your bike anymore, and we can safely lock it.
Cowboy 2
Unlocking
App Unlock: This method lets you turn on the bike in the Cowboy app. Press and hold the unlock icon to see the bike spring into life. You're now in the right place to plan your route, turn on your lights, and adjust your ride settings directly in the app.
Siri Unlock: With Siri activated on your iPhone, the bike is ready to ride at your command – using just your voice. Learn more.
Auto Unlock: As you approach, the bike senses your connection and comes alive. It's keyless, effortless, and slick—jump on and ride off.
Locking
Once you finish your trip, you can lock your bike by clicking on the lock icon on your app.
You can use Auto Lock to turn off your bike automatically when you walk away from it. Your bike will lock itself within just a few seconds from when you get sufficiently away from it. If you lose the Bluetooth connection to your bike and it can’t sense you walked away, it will automatically lock itself after 5 minutes of inactivity. We use multiple sensors to confirm you’re not using your bike anymore, and we can safely lock it.
Cowboy 1
Unlocking
App Unlock: This method lets you turn on the bike in the Cowboy app. Press and hold the unlock icon to see the bike spring into life. You're now in the right place to plan your route, turn on your lights, and adjust your ride settings directly in the app.
Siri Unlock: With Siri activated on your iPhone, the bike is ready to ride at your command – using just your voice. Learn more.
Locking
Once you finish your trip, you can click on the lock icon on your app to lock your bike.
On Cowboy 1, you also have access to an Auto Lock timer to turn off your bike automatically after a period of inactivity. You can set the timer to 2 minutes, 5 minutes, 10 minutes or 30 minutes after you stop pedalling.