Which payment methods can I use to place my order?
You can find all the different payment methods for your order by visiting this page.
Remember that governments and local financial institutions often offer significant loans and subsidies for the purchase of electric bikes. It's well worth reading our related FAQ to see what you may be entitled to in your country.
Remember, borrowing money also costs money.
Is it possible to use Ecocheques to pay for my bike?
Unfortunately, it is not possible to use ecocheques as a payment method.
Can I place an order for more than one bike?
If you are buying several bikes for your business, please fill out this form to contact the B2B team.
If you are an individual and would like to purchase two or more bikes to be delivered to the same address, we suggest placing several separate orders. However, your orders might not be delivered at the same time. Please note that each bike order will come with its own delivery costs, if applicable.
I have an issue when placing the order, what should I do?
There may be different reasons why the payment does not work. Please first check the following steps:
Make sure the balance of your card/account is high enough to cover the price of the full order;
Make sure that the limit on your payment method is high enough for the payment (kindly check this directly with your card/account provider);
If you are using an instalment method, please do not add Cowboy Care to your order, as it cannot be purchased through instalments. If you want to order your bike in instalments and add Cowboy Care to your order, please place your order without Cowboy Care and purchase it separately through your Cowboy App.
If the payment issue still persists, please try to:
Place the order from a private window (also called "incognito window") on your browser and/or;
Place the order from another browser, ideally in a private window.
Should the issue persist, please contact the Cowboy Team through the chat on our website.
Can I buy a voucher to offer a bike to someone?
It is currently not possible to purchase a voucher to offer a bike to someone else.
Can I pay for my bike in several instalments without fees?
The option to pay in instalments is not available in all countries. If it is available in your country, you can check the payment methods available at checkout. If this option is available, you can place your order and pay in multiple instalments at checkout. Please note that a credit card is required to pay in instalments without additional fees.