Service budget
The concept of service budget is not provided by all of our leasing partners. This service budget is a yearly allocation which some leasing customers can use for maintenance, services or buying spare parts at Cowboy or at another recognised bike shop by the leasing partner. The leasing partners that offer this service budget are:
Team Cyclis
o2o
Lease a Bike - Netherlands / Belgium
Details about how the service budget can be used within each of these leasing partners are provided in their respective FAQs. If your leasing partner is not listed here, it means they do not currently offer a service budget. For any maintenance or repairs, please get in touch with Cowboy directly.
Team Cyclis
With the Cyclis service budget, you can visit any Cyclis-recognized bicycle dealer.
If you have a sufficient service budget, you can also use it to purchase the Cowboy Care subscription. You can find more information about Cowboy Care on our website. If you wish to purchase it, we can place the order for you and invoice Cyclis.
Services
Cyclis customers get a yearly service budget which they can use for services or spare parts at Cowboy or at another Cyclis recognised bike shop.
Warranty cases
You need to get in touch directly with Cowboy for any warranty cases. This will be covered by Cowboy and you will not need to use your Cyclis service budget.
What if the warranty has expired and a Cyclis customer needs a repair?
If you are not sure if your case falls under warranty or not, feel free to contact us through your Cowboy app and we can give you more information.
There are several options:
visit a Cyclis-recognized bicycle dealer
buy needed spare parts with the budget: the Cowboy B2B team can process the order and invoice this to Cyclis. For this you will need to get in touch with us.
get the Cowboy Care subscription with the service budget.
In some cases, if a Cyclis customer has an out of warranty repair case, we can send the customer a technician to repair the bike. We will send the invoice of the paid repair intervention to Cyclis and use your service budget for this. Please note that we don’t offer single maintenance appointments, this is only for paid repair interventions.
Insurance cases
When damage on the bike falls under Cyclis’ insurance, you might need to ask our customer service team for a pro forma of the repair cost.
The customer support team of Cowboy can assess the damage and give you a pro forma.
We will submit the pro forma to Cyclis, whose insurance will make the decision to deny or approve that pro forma of the repair
Once approved, the Cowboy B2B team can process the order for the parts and the repair costs and invoice this to Cyclis.
Maintenance options
There are several options:
Customers may go to any Cyclis recognised bike shop
Customers can buy spare parts/accessories with the budget. The Cowboy B2B team can process the order and invoice this to Cyclis.
You can use your service budget to purchase our Cowboy Care subscription if they have enough budget and live in the care area. The Cowboy B2B team can process the order and invoice this to Cyclis.
Please note that we don’t offer single maintenance appointments, so we cannot send you a technician to your home for a single maintenance appointment.
o2o
With the o2o service budget, you can visit all o2o authorized bike dealers.
If your service budget is large enough, you can also use it to purchase the Cowboy Care subscription. If you would like to purchase this, we can complete the order for you and bill it to o2o.
Services
o2o customers get a yearly service budget which they can use for services or spare parts at Cowboy or at another o2o recognised bike shop.
Warranty cases
The customer needs to get in touch directly with Cowboy for any warranty cases. This will be covered by Cowboy and you will not need to use your o2o service budget.
What if the warranty has expired and a o2o customer needs a repair?
If you are not sure if your case falls under warranty or not, feel free to contact us through your Cowboy app and we can give you more information.
There are several options:
visit a o2o authorized bike dealers
buy needed spare parts with the budget. The Cowboy B2B team can process the order and invoice to o2o. For this you will need to get in touch with us.
get the Cowboy Care subscription with the service budget.
In some cases, if a o2o customer has an out of warranty repair case, we can send the customer a technician to repair the bike. We will send the invoice of the paid repair intervention to o2o and use your service budget for this.
Insurance cases
When damage on the bike falls under o2o’s insurance, you might need to ask our customer service team for a pro forma of the repair cost.
The customer support team of Cowboy can assess the damage and give you a pro forma.
We will submit the quote to o2o, whose insurance will make the decision to deny or approve that pro forma of the repair
Once approved, the Cowboy B2B team can process the order for the parts and the repair costs and invoice this to o2o.
Maintenance options
here are several options:
Customers may go to any o2o recognised bike shop
Customers can buy spare parts/accessories with the budget. The Cowboy B2B team can process the order and invoice to o2o.
Customers can use their service budget to purchase our Cowboy Care subscription if they have enough budget and live in the care area. The Cowboy B2B team can process the order and invoice to o2o.
Please note that we don’t offer single maintenance appointments, so we cannot send you a technician to your home for a single maintenance appointment.
Lease a Bike
With Lease a Bike's service budget, you can visit all Lease a bike authorised bike dealers.
Lease a Bike Netherlands
The authorised bike dealers can be found here.
These specific dealers will be happy to help you with your Cowboy bike:
Cowboy partnering bike shops
Wiel tot Wiel - Amsterdam
Spakler Bikes - Amsterdam
Urban e-bikes -Amsterdam
Ebike Store Amsterdam - Amsterdam
Just Ride On | Maintenance and Repairs - Amsterdam
Bike Village - Amsterdam
Welectric - (Amsterdam, Weesp, Den Haag & Bussum)
Fietskamer - Haarlem
Green Bikes - Haarlem
Haarlemse Fiets - Haarlem
Simple Bikes - Rotterdam
Superfietsen Rotterdam - Rotterdam
Moevs - Eindhoven
Fiets en Zo - Breda
Roadrider - Alphen aan den Rijn
Superfietsen Delft - Delft
Solo Urban Mobility store - Maastricht
Other Lease a Bike bike shops
Republic Dutch - Utrecht
Het zwarte fietsenplan - Haarlem
Profile Dirk Methorst B.V. - Veenendaal
These bike shops are allowed to do the following service interventions:
General servicing
Replace Brake pads
Replace tires
Basic service check up
Spoke tension check
axle check
Lease a Bike Belgium
The authorised bike dealers can be found here.
Services
Lease a Bike customers get a yearly maintenance budget which they can use for maintenance and repairs. The budget can vary from 150 a year to unlimited.
Warranty cases
The customer needs to get in touch directly with Cowboy for any warranty cases. This will be covered by Cowboy and you will not need to use your Lease a Bike service package.
What if the warranty has expired and a Lease a Bike customer needs a repair?
There are several options:
visit a Lease a Bike bike shop
buy needed spare parts with the budget. You will need to contact us regarding your issue. We will double check if Lease a Bike approves to pay for the spare parts. Once approved, the Cowboy B2B team can process the order and invoice to Lease a Bike. For this you will need to get in touch with us.
Insurance cases
When damage on the bike falls under Lease a Bike's insurance, you might need to ask our customer service team for a quote of the repair cost.
The customer support team of Cowboy can assess the damage and give you a quote.
We will submit the quote to Lease a Bike, whose insurance will make the decision to deny or approve that quote of the repair
Once approved, the Cowboy B2B team can process the order for the parts and the repair costs and invoice this to Lease a Bike.
Maintenance options
Go to a Lease a Bike recognised bike shop