Cowboy employees and partners who are in contact with (potential) customers are expected to be polite, respectful and honest towards our (potential) customers. We have quality control measures in place to make sure that this behavior remains consistent over time and throughout all touch points with (potential) customers.
That being said, things can go wrong. We understand and acknowledge that this can be very frustrating for the impacted person. This is perfectly normal and we’ll do our very best to improve the situation.
We do however not accept any discriminative, abusive or harassing behavior from (potential) customers towards any of our Cowboy employees or partners. See below for more info on the definition of these kinds of behavior.
If, after internal investigation, Cowboy finds certain behavior discriminative or abusive/harassing, we will take action towards protecting our employee or partner.
What do we qualify as abuse or harassment and discrimination?
Any discrimination based on, but not limited to, any ground such as sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation will be prohibited.
Discriminative behavior can be physical, visual and/or verbal.
Harassment or abuse
Is a behavior that demeans, humiliates or embarrasses a person, and it is characteristically identified by its unlikelihood in terms of social and moral reasonableness. In the legal sense, these are behaviors that appear to be disturbing, upsetting or threatening. The continuity or repetitiveness and the aspect of distressing, alarming or threatening may distinguish it from insult and will be prohibited.
Harassing behavior can be physical, visual and/or verbal.
What is the consequence?
If the harassment policy process has been followed correctly by the allegedly harassed employee or partner, Cowboy can decide, in its sole discretion, to refuse any further service.