We understand how important it is to quickly and accurately find the right spare part for your bike. To make the process simple and stress-free, we’ve created this guide to help you locate the specific part you need.
Step 1: Identify your Bike Model
Each Cowboy bike model may have slightly different components. Start by confirming the exact model of your bike. This can be found:
In the "Settings" section of the Cowboy App (Settings > Your Bike > Advanced > Model)
On your purchase receipt or order confirmation email.
Step 2: Use our Detailed Diagrams
We’ve created comprehensive diagrams for most of our bike models. These diagrams show all the parts of the bike labeled with their names.
Here’s how to access the diagrams:
Cross [Coming soon]
Cross ST [Coming soon]
Cowboy 3 [Coming soon]
Cowboy 2 [Coming soon]
Step 3: Search for the Part
Simply click on the name of the part you’ve identified to retrieve it in our accessories shop.
Can't find the part you need?
Our Accessories Shop only features parts that are safe for customers to replace. Parts not listed often require specialized software access or advanced technical training. For these, we recommend contacting a partner bike dealer or requesting premium at-home service through the app for professional assistance.
Are you a bike shop interested in accessing our extended spare parts catalog? Reach out to us at partners@cowboy.com to become an official Cowboy partner.
The part you need is out of stock?
If the item you’re looking for is out of stock, rest assured—we’re already working to replenish it. Simply click ‘Get notified’ and add your email address. You’ll be the first to know as soon as the part is available again.