What does Connect include?
You can find all the information about Cowboy Connect and what it includes by visiting our website here.
How can I buy Cowboy Connect?
You can purchase Connect directly from our website by simply adding it to your cart. Additionally, you can also purchase Connect through your Cowboy app.
What is the difference between Intuitive and Adaptive Power?
Intuitive Power detects changes in cycling speed and pedalling power, adjusting the motor's assistance accordingly.
AdaptivePower uses a broader range of sensor data to understand the riding context better. It fully automates motor support, offering a more seamless riding experience. Torque sensors in the pedals sense when you need extra power, such as when starting, accelerating, or going uphill, adjusting the motor's support automatically.
What does Basic and Advanced trips history mean?
With the basic trips history, you will not see:
Human power or motor information
Heart rate-related information
Calories burned
The evolution of your speed during your ride
The battery consumption
You will be able to see:
Your route
The overall distance, duration and speed
I bought my bike before the launch of Connect. Do I also have those features on my bike?
Regardless of whether you have purchased a Cowboy Classic, Cowboy Cruiser or Cruiser ST, all bikes purchased before the 17th of July 2023 will have all Connect features included by default.
Why am I being told my Connect trial has ended even though I already purchased it?
If you're seeing a message saying your Connect trial has ended even though you already bought it, it could be due to a synchronization issue between your order and your bike.
This happens sometimes when your Connect subscription is not correctly linked to your bike. Don’t worry – this can be fixed quickly. Please contact us, and an agent will manually sync your subscription so your Connect features are correctly activated.
I bought my bike at a partner shop and my app says I don't have Cowboy Connect, what should I do?
If you’re unable to access Connect after purchasing your bike at a partner bike shop, please send us a copy of your purchase invoice. This allows us to verify your purchase and activate the services accordingly. Without this proof of purchase, we unfortunately cannot proceed.