What does Connect include?
You can find all the information about Cowboy Connect and what it includes by visiting our website here.
How can I buy Cowboy Connect?
You can purchase Connect directly from our website by simply adding it to your cart. Additionally, you can also purchase Connect through your Cowboy app.
What does Basic and Advanced trips history mean?
Without Cowboy Connect, you cannot see the following advanced trip data:
Power-related information
Heart rate data
Calories burned
The evolution of your speed during your ride
The battery consumption
Without Cowboy Connect, you can still see the following basic trip information:
Your route on the map
The total distance, total duration and average speed
I bought my bike before the launch of Connect. Do I also have those features on my bike?
Regardless of whether you have purchased a Cowboy Classic, Cowboy Cruiser or Cruiser ST, all bikes purchased before the 17th of July 2023 have all Connect features included by default.
I purchased Connect but it’s not showing in the app
Find your activation code
If you bought Cowboy Connect on our website, you should have received an activation code by email. Try searching for "activation code" in your inbox to find it.
If you purchased Cowboy Connect from a partner bike shop, please reach out to the shop directly to request your activation code.
Activate in the app
Open the Cowboy app, go to the Settings tab, and tap on Cowboy Connect under the Services section. Select "Already have a code?" and enter your activation code.
Your code doesn't work?If you purchased Cowboy Connect on our website using an email address linked to a different bike, the service likely has automatically been assigned to that other account. In that case, please contact our Customer Support through the app to request a transfer.
If you purchased Cowboy Connect from a partner bike shop, please get in touch with the shop again and ask for a new personal activation code.