The After-Sales Support
13 articles

+3Written by Mélanie from Cowboy, Levi from Cowboy, Tanguy Goretti and 3 others



What about after-sales?

Written by Mélanie from Cowboy. Updated this week
Employee protection policy
Employee protection policy
Written by Levi from Cowboy. Updated over a week ago
What are the customer support opening hours?

Written by Levi from Cowboy. Updated over a week ago
What happens when my bike goes out of warranty?

Written by Levi from Cowboy. Updated over a week ago
How can I return accessories?
To return accessories you purchased from Cowboy. The process is different than returning the bike.
Written by Levi from Cowboy. Updated over a week ago
How to store your bike and keep it in top condition during the colder months?
Tips for storing your bike when it's not being used for a longer period of time or when riding during the winter months.
Written by Levi from Cowboy. Updated over a week ago
I have an iPhone and I can't connect to my bike. What can I do?

Written by Tanguy Goretti. Updated over a week ago
I have an Android and I can't connect to my bike. What can I do?
Bluetooth connection issue between Android app and bike.
Written by Eva from Cowboy. Updated over a week ago
Learn more about service fees

Written by Celestine from Cowboy. Updated this week