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The After-Sales Support

The After-Sales Support

13 articles
Mélanie from Cowboy avatarLevi from Cowboy avatarTanguy Goretti avatar+3
Written by Mélanie from Cowboy, Levi from Cowboy, Tanguy Goretti and 3 others

What about after-sales?

Mélanie from Cowboy avatar
Written by Mélanie from Cowboy. Updated this week

Employee protection policy

Employee protection policy
Levi from Cowboy avatar
Written by Levi from Cowboy. Updated over a week ago

What are the customer support opening hours?

Levi from Cowboy avatar
Written by Levi from Cowboy. Updated over a week ago

What happens when my bike goes out of warranty?

Levi from Cowboy avatar
Written by Levi from Cowboy. Updated over a week ago

How can I return accessories?

To return accessories you purchased from Cowboy. The process is different than returning the bike.
Levi from Cowboy avatar
Written by Levi from Cowboy. Updated over a week ago

How to store your bike and keep it in top condition during the colder months?

Tips for storing your bike when it's not being used for a longer period of time or when riding during the winter months.
Levi from Cowboy avatar
Written by Levi from Cowboy. Updated over a week ago

I have an iPhone and I can't connect to my bike. What can I do?

Tanguy Goretti avatar
Written by Tanguy Goretti. Updated over a week ago

I have an Android and I can't connect to my bike. What can I do?

Bluetooth connection issue between Android app and bike.
Eva from Cowboy avatar
Written by Eva from Cowboy. Updated over a week ago

Learn more about service fees

Celestine from Cowboy avatar
Written by Celestine from Cowboy. Updated this week