The After-Sales Support

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13 articles in this collection
Written by Mélanie from Cowboy, Levi from Cowboy, Arnaud D and 3 others

What about after-sales?

Written by Mélanie from Cowboy
Updated this week

Employee protection policy

Employee protection policy

Written by Levi from Cowboy
Updated over a week ago

What are the customer support opening hours?

Written by Levi from Cowboy
Updated over a week ago

What's the warranty policy?

Written by Arnaud D
Updated over a week ago

How can I return my bike?

Written by Levi from Cowboy
Updated over a week ago

How can I return accessories?

To return accessories you purchased from Cowboy. The process is different than returning the bike.

Written by Levi from Cowboy
Updated over a week ago

How to store your bike and keep it in top condition during the colder months?

Tips for storing your bike when it's not being used for a longer period of time or when riding during the winter months.

Written by Levi from Cowboy
Updated over a week ago

I have an iPhone and I can't connect to my bike. What can I do?

Written by Juliet from Cowboy
Updated over a week ago

I have an Android and I can't connect to my bike. What can I do?

Bluetooth connection issue between Android app and bike.

Written by Eva from Cowboy
Updated over a week ago

Maintenance

Tutorials for maintenance and C4 accessories

Written by Levi from Cowboy
Updated over a week ago

How to maintain the bike? (Cowboy 4)

Written by Levi from Cowboy
Updated over a week ago

How can I repair a puncture?

Written by Mélanie from Cowboy
Updated over a week ago

I have scratched my bike, is there a way to fix it?

Written by Helen from Cowboy
Updated over a week ago