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Claim a delivery issue
Florian from Cowboy avatar
Written by Florian from Cowboy
Updated over 2 weeks ago

My order was delivered but was damaged

We are sorry to read that your order arrived damaged. This should not happen, and we will definitely find a solution for you. Please get in touch through the chat and ask to chat with the team. We will make sure to find the best solution with you.

The delivery was unsuccessful, and the order was returned

If your order could not be delivered and is being sent back to us, please get in touch through the chat and ask to speak with the team. We will ensure your order is returned to you as quickly as possible.

I did not receive what I had ordered

If an item is missing from your order or you received the wrong item, please contact the team through chat and ask to speak with them. We will ensure that the missing or correct item(s) are sent to you as quickly as possible.

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