How do we calculate the remaining distance displayed in the app dashboard?
From the app v3.0, our app dashboard estimates the distance you can still cover with your current battery level based on your own typical consumption. It will be refined over time, as we learn more about your habits and riding environment. Many factors influence how long you can ride with a full battery. Read the following section to learn what they are and optimise your battery performance.
In former app versions, the remaining distance displayed is based on a theoretical autonomy of 70km (43 mi) for all users.
What impacts battery autonomy?
The maximum autonomy of the battery is up to 70km (43 mi). Yet, many factors influence how long you can ride with a full battery.
Temperature — Colder surroundings make your battery drain faster. During the winter it’s best to store your battery inside to maximise its performance.
Terrain — Your range will be lower if you take steep hills than if you stay on flat roads. Poor quality roads, gravel and uneven forest paths also drain the battery faster than good tarmac.
Wind — The stronger the wind, the shorter the range.
Your bike set-up
Speed mode - Being in off-road mode (if still available on your bike) reduces your autonomy.
Weight - The more load your bike has to carry (weight of the rider, additional accessories mounted, packages transported, etc), the faster your battery will drain.
Ageing - Batteries slowly lose capacity over time, so your range is expected to slowly decrease as the bike ages. Just like a phone will not last a full day on a charge anymore after a couple of years. You can expect to reach 70% of your initial capacity after around 500 charge cycles.
Tyres - An under-inflated tyre will have a higher contact surface with the ground, leading to more drag and less range. Make sure to keep your tires inflated at the recommended pressure (up to 5 bar for Cowboy 1, up to 4 bar for Cowboy 2, up to 3 bar for Cowboy 3). Be aware that replacing your tyres with tyres from another brand can also negatively impact your range.
Storage - Avoid leaving your battery on zero charge for prolonged periods. This will negatively and permanently affect the battery capacity. The bike is always on standby and so continuously consumes a little bit of power. If you are planning to not use your bike for a prolonged period of time, we suggest you take the battery out of the bike.
You the rider
Riding style - Cruising at a constant speed consumes less power than frequently accelerating and decelerating.
How often should the battery be replaced?
Batteries slowly lose capacity over time so your range is expected to slowly decrease as the bike ages. Just like a phone will not last a full day on a charge anymore after a couple of years. You can expect to reach 70% of your initial capacity after around 500 charge cycles. Contact us if you’d like to purchase a new one.