Our customer support team will get back to you as fast as possible during working hours (CET).


Send us an email at [email protected] and we'll get back to you as soon as possible during our working hours from Monday to Friday (9h - 17h).

In-app chat

If you'd experience any issue with the bike or app, it's best to use the in-app chat.

  • Monday to Friday from 9h to 17h

  • Saturday and Sunday 10h to 16h (only technical service)

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