Accessories
When will I receive my accessories / spare parts? When will my accessories / spare parts arrive?
The usual delivery timeline for accessories and spare parts is approximately 7 days. You can always track your delivery using the link on your order status page. If you haven't seen any movement for your order on your tracking link for more than 5 days, contact the delivery partner for an update.
If you ordered a spare part to repair your bike and there is a delay because it is currently out of stock, you will receive an update via email with the estimated time of arrival. If the estimated date changes, you will receive an updated estimation via email.
Bikes
When will I receive my order? / When will I receive my bike?
1. While ordering your bike, you will find different timelines.
The most general delivery estimation can be found before selecting the bike you wish to order. However, that estimation is effective for only some bike configurations. To know exactly what the expected delivery timeline of the bike you want is, you need to select your bike. You will then see your exact bike configuration's updated estimated delivery timeline. This delivery timeline is confirmed once you have selected all the accessories and services you wish to add to your bike.
2. Once you have ordered your bike, you will find the above-mentioned timeline on your order status page.
You can access this order status page by logging in to your personal portal, which you can find at https://account.cowboy.com. There, you will find all the information we currently have on your order.
Attention: If you bought your bike at one of our partner bike shops, please get in touch with them as only they have the information on your bike delivery.
If the timeline changes for any reason, it will be adapted there. We will also notify you proactively by email if this would be the case.
Kindly note that the exact delivery date will be decided directly with the delivery partner. Cowboy, therefore, cannot promise an exact delivery date or an earlier delivery than the one initially communicated. Unfortunately, it is also impossible to delay the delivery of your Cowboy bike or request an earlier delivery than the one communicated to you. Our delivery partner might offer an alternative date within a week, but for delays longer than that, you will need to refuse the delivery, return the bike, and place your order again.
When your bike is ready to be delivered by our delivery partner, they will contact you to schedule a delivery date with you.
Parts
When will I receive my spare part?
If you have confirmed your order, your spare part will normally arrive within 7 working days.
If you are awaiting a spare part, the delivery status will be provided on your order status page, which can be accessed at https://account.cowboy.com. All the information we currently have on your order will be provided there.
My spare part hasn't arrived, what should I do?
Your order status page, which you can access at https://account.cowboy.com, contains the most recent status update for your spare part delivery. Here, you can find your tracking link and the delivery partner's contact details.
Order delays
We sincerely apologize for any delay you may have experienced with your bike or spare part order. We appreciate your patience and understanding as we work diligently to expedite its delivery. For context, when giving an expected delivery timeline for orders, we always consider many factors (stock, bikes in transit to our warehouse, bikes in production, expected production, and the usual speed of deliveries depending on the country and the time of the year).
Some of those factors are within our control, but most aren't. Therefore, your bike may arrive earlier or later than expected.
If our Logistics Team finds out that your order will not arrive as planned, they will send you a proactive email to let you know the latest expectations.
In any case, our team processes orders chronologically for every bike model and colour. The team consistently strives to ship and deliver your bike as swiftly as possible while adhering to the expected timeline provided when ordering.
If you received an email about a delay in your order, we really appreciate your patience. Rest assured that we are prioritising sending your delayed bike over anything else. As soon as we have more information about your order, we will update your order status page accordingly.
If, on the other hand, you did not receive an email from us and the delivery date on your order status page shows a date in the past, please contact the team. They will investigate the issue and make sure your bike arrives as quickly as possible.
Delivery lead times
The easiest way to get the estimated timeline for the Cowboy bike you want is to configure it on our website. Click on the button below to do so.
The timeline depends on the bike availability, the expected production of this specific bike model and colour, and the expected time to transport the bike from the warehouse to your desired address.
You will find the estimated delivery timeline on the bottom right, like in this picture 👇
