Can I use my bike in winter or high temperatures?
The bike battery works quite normally for temperatures usually felt in Belgium. Specifically, below -10 °C, it will not start. Between -10 °C and 0 °C, it will lose little efficiency compared to normal conditions. But between 0 °C and 60 °C, it will operate normally. Exceeding 60 °C, your bike will also lose some power.
Your bike will work normally as long as the temperatures are between 0 °C and 60 °C. If temperatures drop too much in the negatives, your bike's power might decrease or not start.
What is the recommended maximum weight for the bike?
The Cowboy 3 passed the ISO 4210 certification with a total weight of 110kg (308.6), including the bike's weight (16.9kg).
The Cowboy Classic / Cruiser / Cruiser ST / Cross / Cross ST are certified for a maximum weight of 130 kg, including the bike's weight. This leaves a maximum load of c.100-110 kg, including the rider's weight, accessories, backpack, etc.
If the load on the bike is higher, you may expect to have to replace wear and tear parts sooner.
Can I use my Cowboy bike in the forest / on tracks?
The Cowboy Cross and Cross ST have suspensions and are perfect for city commutes and forest trails alike.
The Cowboy 3 and Cowboy Classic / Cruiser / Cruiser ST are urban bikes made for the city. Therefore, they do not have suspensions, which can be uncomfortable on very bumpy roads or paths. This is why we do not recommend using them on forest paths, for example.
Nonetheless, we recommend booking a test ride to experience the bike in real conditions and see if it suits your needs.
Can I safely use my bike under (heavy) rain? Is it safe for the battery to ride under (heavy) rain?
It is absolutely fine to use the bike in the rain; after all, the Cowboy bikes were designed in Belgium, where the rain definitely is present 😁
We suggest not removing the battery from the bike in the rain. Indeed, the connectors must always remain dry, and they are protected when the battery is inside the bike. If the connectors get wet, please make sure to completely dry the bike out before putting the battery back in. Otherwise, it may damage both your bike's and the battery's electric cells.
Can I ride my bike without assistance?
If your battery is empty, you can still use your bike as a regular bike without any electrical support. Just keep in mind that our bike has been designed to provide the best experience possible with the support of the engine. Riding it without assistance will thus not be ideal as it is a single speed bike, especially uphill.