I have placed an order and I would like to know when it will be delivered
Accessories
When will I receive my accessories / spare parts? When will my accessories / spare parts arrive?
For accessories and spare parts, the usual delivery timeline is approximately 7 days. You can always track your delivery using the tracking link in your order status page. If you don't see any movement for your order on your tracking link for more than 5 days, do get in touch with the delivery partner to ask for an update.
Bikes
When will I receive my order? / When will I receive my bike?
Once you have ordered your bike, you will find the timeline on your order status page, which you can access by logging in to your personal portal which you can find using this link: https://shorturl.at/cHT37. All the information we currently have on your order will be provided there.
If the timeline would change for any reason, it will be adapted in there. We will also notify you proactively by email if this would be the case.
The moment your bike is ready to be delivered by our delivery partner, they will get in touch with you to schedule a delivery date together with you.
Parts
When will I receive my spare part?
If you have confirmed your order, your spare part will normally arrive within 7 working days.
If you are awaiting a spare part, you will find the delivery status on your order status page accessible via this link https://shorturl.at/cHT37. All the information we currently have on your order will be provided there.
My spare part hasn't arrived, what should I do?
You can check the most recent status update of your spare part delivery via your order status page, which you can access via this link https://shorturl.at/cHT37. Here you can find your tracking link and the contact details for the delivery partner.
I have placed an order and there is a delay with my order, what should I do?
When giving an expected delivery timeline to the orders, we always take many factors into account (stock, bikes in transit to our warehouse, bikes in production, expected production, but also usual speed of deliveries depending on the country and the time of the year).
Some of those factors are in our control, but most of them aren't. It can therefore happen that your bike arrives earlier than expected, or later than expected.
If our Logistics Team finds out that your order will not arrive as planned, they will send you a proactive email to let you know what the newest expectation is.
In any case, our team is sending orders in chronological order for each bike model and colour. The team is therefore always doing its best to ship and deliver your bike as quickly as possible and to respect the expected timeline that was provided upon ordering.
If you received an email about a delay with your order, we really appreciate your patience; rest assured that we are prioritising sending your - delayed - bike over anything else. As soon as we have more information about your order, we will update your order status page accordingly.
If, on the other hand, you did not receive an email from us and the delivery date on your order status page shows a date in the past, please do get in touch with the team and they will investigate what the issue is and make sure your bike arrives as quickly as possible.
I did not place an order yet and would like to know when a certain bike model will be delivered
The easiest way to get to know the estimated timeline of the Cowboy bike you want is by configuring your bike on our website. Click on the button below to do so.
You will find the estimated delivery timeline on the bottom right, like in this picture 👇
