Loose accessories purchased from Cowboy (e.g. QuadLock case, Lock, child seat etc..) can be returned within 30 days after delivery of the parcel.

The item(s) must be unused, unopened in the original packaging and in a resellable condition.

Once the pictures have been checked by Cowboy and a return is approved, you will receive a free return label in your email inbox. The items will be refunded within 48 hours after receiving them in our warehouse.

The accessories received in the accessory box together with the bike (e.g. bell, reflectors, charger,..) or accessories that are pre-assembled on the bike (e.g. kickstand, luggage rack) do not need to follow this process. These accessories can simply be sent back together with the bike the way you received them.

Check out this article for more information on how to return your bike.

Did this answer your question?