• If the theft of the bike happens when the bike is not locked according to Cowboy’s prescribed procedure via the digital key of the Cowboy app.
  • If the bike is located in a public place or in an enclosed communal area without being satisfactorily locked. The bike must be locked with a bike chain ART category 2 or higher (example: ABUS BORDO PLUS bike chain) used according to the manufacturer’s instructions AND fixed to a permanent object when it was stolen (e.g. bike rack, utility pole).
  • The wheels, tires or electric battery if stolen separately from the bike.
  • If you cause damage to a third-party while riding your bike, it does not insure your civil liability.
  • Aesthetic damage (e.g. scratches or dents).
  • Damage resulting from a breach of trust or fraud.
  • Theft or attempted theft of the bike resulting from the theft of your smartphone with the mobile application to unlock the bike.
  • Damage to the smartphone containing the mobile application to unlock the bike.
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