We said simple.

Just activate your insurance in your App within 6 months of purchasing your bike by entering the unique insurance CODE you will get via email.

If stolen or in case of total damage: 

  • Contact us here to make a claim. 
  • You get a voucher for a NEW Cowboy bike (within 25 days).
  • Voucher value: 1,791€ = 1,990€ (original purchase value) - 199€ (deductible). 
  • Use the voucher on cowboy.com and get a new bike asap.

If your bike needs repairs: 

  • You pay for the repairs. 
  • Please make sure to go to a Cowboy repair shop. 
  • Contact us here to make a claim and get a full refund on you bank account to cover the cost of repairs. 
  • If your bike is not repairable, you will get a voucher for a new one.

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