We said simple.
Just activate your insurance in your App within 6 months of purchasing your bike by entering the unique insurance CODE you will get via email.
If stolen or in case of total damage:
Contact us here to make a claim.
You get a voucher for a NEW Cowboy bike (within 25 days).
Voucher value: Original bike purchase value - deductible (10% of bike purchase value).
Use the voucher on cowboy.com and get a new bike as soon as possible.
If your bike needs repairs:
Contact us here to make a claim.
Please send the invoice to the insurance. You will get the refund to cover the cost of the repair to your bank account. (Please check General Conditions before).
If your bike is not repairable, you will get a voucher for a new one.