We said simple.
Just activate your insurance in your App within 6 months of purchasing your bike by entering the unique insurance CODE you will get via email.
If stolen or in case of total damage:
- Contact us here to make a claim.
- You get a voucher for a NEW Cowboy bike (within 25 days).
- Voucher value: 1,791€ = 1,990€ (original purchase value) - 199€ (deductible).
- Use the voucher on cowboy.com and get a new bike asap.
If your bike needs repairs:
- Contact us here to make a claim.
- When your claim is accepted, please make sure to go to a Cowboy Service Partner. Click on the following map (in webbrowser) to find one nearby.
- Please send the invoice to the insurance. You will get the refund to cover the cost of the repair to your bank account. (Please check General Conditions before).
- If your bike is not repairable, you will get a voucher for a new one.