We said simple.

Just activate your insurance in your App within 6 months of purchasing your bike by entering the unique insurance CODE you will get via email.

If stolen or in case of total damage: 

  • Contact us here to make a claim. 
  • You get a voucher for a NEW Cowboy bike (within 25 days).
  • Voucher value: Original bike purchase value - deductible (10% of bike purchase value).
  • Use the voucher on cowboy.com and get a new bike as soon as possible.

If your bike needs repairs: 

  • Contact us here to make a claim.
  • When your claim is accepted, please make sure to go to a Cowboy Service Partner. Click on the following map (in webbrowser) to find one nearby. 
  • Please send the invoice to the insurance. You will get the refund to cover the cost of the repair to your bank account. (Please check General Conditions before).
  • If your bike is not repairable, you will get a voucher for a new one.

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