Offering great after-sales support is an important mission to us.
How to contact us?
If there is anything wrong with your bike or you need advice regarding maintenance you can simply contact us via the chat in the app. By doing so, our Customer Success Team will immediately have access to your personal profile to start diagnosis of the problem as quickly as possible.
We have also set up flow in the chat get all the necessary information to diagnose your problem without the need for an endless back and forth.
The human contact afterwards can then immediately focus on solving your issue.
Going through this flow accurately will only take you a couple of minutes and it will speed up the problem solving process significantly.
In the flow, you can also find useful maintenance tutorials for your bike model specifically.
For standard bike maintenance and repairs like a puncture, replacing your brake pads, bleeding the brake hoses or changing the tires, you can simply go to your local bike shop or do it yourself. Just make sure that the bike shop (or you) is familiar with a hydraulic brake system.
If you'd like us to do it for you, we offer an all in-inclusive maintenance service called Cowboy Care in certain cities.
More information can be found here.
For anything else, please get in touch as mentioned above. We're happy to help you out ☺️