Offering great after-sales support is an important mission to us.

Standard components 

For standard bike maintenance and repair (e.g. a puncture) you can simply go to your local bike shop. Click on the following map to find a bike shop nearby. Or feel free to contact us via our chat. We'd be happy to help you out.

Electric and electronic components 

Electronic and electric components, i.e. the battery, the motor, etc are custom designed for our bike. You can contact us so that we repair it. Several types of services are possible! Should you have any question or issue, simply contact us via our chat and we will make sure to provide you with all the help you need.

Online service

Don't forgot that you can always contact our customer support team with all your questions. They will give you an excellent initial service via the chat in the App.

As our bike is connected, the App will also proactively suggest some quick solutions for your problems. 

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