Our customer support team will get back to you as fast as possible during working hours (CET).
In-app and website chats (preferred)
If you'd experience any issue with the bike or app, it's best to use the in-app or website chat.
Monday to Friday from 9h to 17h
Saturday and Sunday 10h to 16h (only technical service)
Our AI bot is also capable of answering your questions 24/7.
Send us an email at [email protected] and we'll get back to you as soon as possible during our working hours from Monday to Friday (9h - 17h).